FAQs

How Long Do Our Meals Last In The Fridge? ⏰
Our meals have a 4 day fridge life from the date of delivery. 

Can Our Meals Be Frozen?❄️
Yes - You can freeze our meals, which will also extend how long they last for. 

Where Do We Deliver To?📦
We currently deliver locally (Postcodes that are L – Liverpool, CH – Chester, WA – Warrington) on a Sunday, Monday and Wednesday, and nationwide on a Monday and Wednesday.
The current charge for deliveries is £1.99 locally, and £8.50 for nationwide – Please Note; We do not make any money on our nationwide deliveries, this is the price we pay to ensure they arrive next day and in first class condition.

How Do You Heat Up Our Meals?🔥
The average time required to heat our meals up is 3 minutes, this can slightly differ though depending on how powerful your microwave is. However, we urge you to ensure that the meal is piping hot throughout the whole dish, to make sure that all contents are properly cooked.

How Does The Weekly Meal Plan Work?🍛
Each week, we’ll customise the meals you receive, based on your goals, meal plan type, and dietary requirements added onto the checkout. You can choose how many meals you want each week, with the minimum being 6, and even choose your own meals if you’d like to, simply drop us a message on any of our social channels or via email at hello@my-fresh-box.co.uk.

Can The Plastic Be Reused?♻️
You can use them yourself if you’d like to store any meals in, just make sure you have thoroughly washed them and they are spotless so germs cannot go between meals. These containers are recyclable, so when you are finished with them you can simply pop them in your recycling bin.  
However, for health and safety reasons, we cannot reuse the plastic containers that we deliver your meals in, so there’s no need to offer to resend them back to us. 

How Do We Work?ℹ️
Simply add the individual items / collections to your cart, checking out when you’ve added everything you’d like. If you’re looking for a meal plan, you can choose your own dishes by getting in touch with us (before or after you’ve ordered, either is fine!), or allow us to hand pick the dishes that are more suited to your goals and desires.
Our professional and experienced chefs will then cook your meals, using the freshest ingredients from our local suppliers.
They will then get delivered on your day of choice.
Once arrived, put them in your fridge or freezer. When it comes to wanting to eat your dishes, place them in the microwave and cook until they are piping hot, ensuring they are thoroughly cooked properly.

Can You Create An Account?💂
Of Course! By creating an account, it means that when you come to order our meals again in the future it saves you time and effort. Once the account is created, it should only take 3 clicks to confirm any future orders, saving you from entering your details again!
You can change your information whenever you please, such as your name, delivery address, credit card information and more. To do this, click on ‘My Account’ on the main page and if logged in, you can modify your Account details.

How Can You Contact Us?📱
To get in touch with you, you can either drop us a message on any of our social channels, or send us an email at hello@my-fresh-box.co.uk

What Happens If You Have Any Order Issues?🛎️
If you’re not pleased with anything within your order, then please let us know the issue and how we can attempt to amend it, as it is paramount to us that our customers adore their experience with us and are 100% happy - as if you’re not happy, we’re not happy!

Are The Meals Macro Counted?🖩
Definitely! We have added the macronutrient count to all of our dishes on our website, to help you pick your meals based on your individual goals.

What If You Want To Make A Change To You Order?🔄
If you would like to change your order once it has already been placed, please reach out to us via email at hello@my-fresh-box.co.uk or a direct message on any of our social channels. We will do whatever we can to accommodate your request.

How Do You Pay?💵
We accept payment through our website, simply enter your card details and you're good to go.  

Do We Have A Reward System?🎁
We do! We have several rewards schemes currently operating, such as refer a friend, a PT referral scheme, and a loyal customer bonus. If you’d like to know how you could earn money off your next order, or simply receive cash in hand, then get in touch!

Want To Join The Affiliate System?🌟
We are always looking to take on more athletes and people who know their stuff. Whether you’re a professional full time Personal Trainer down to someone who has just started a Running Class and is trying to become fitter, you could earn a spot on our affiliates program. Drop us a message at hello@my-fresh-box.co.uk or any of our social channels and see what we can do for you, which could be followed you reaping the rewards! Check out our blog page to see some of our current affiliates. 

 

If you have any questions that we have not covered on this page, please drop us a message on any of our social channels or email on hello@my-fresh-box.co.uk and we'll be happy to help!

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